Background

• Subject: Sheila D.
• Environment: Normal Office
• Uses Hearing aids: YES

Subject Issues

Rhonda works as a Corporate Attorney.  Rhonda spends lots of time on conference calls.  Since she spends several hours per day on the phone her main issue was find a hands-free wireless headset that had she could use all-day long and provide sufficient volume for her level of hearing loss.

Her employer supplied her with several headsets but none of them supplied both the sufficient volume she needed and all day battery longevity.   Using the telephone handset was not a viable option for her given the amount daily hours spent on the phone.  The lack of volume and hear properly was impacting her work performance.

Solution
An initial phone assessment was conducted with Rhonda and her Human Resources manager.  An action plan was put in place to address the issues.

• After the initial assessment a Wireless ADA Headset bundle was shipped to Rhonda
• A specialist worked with Rhonda over the phone to setup her equipment
• The Wireless ADA Headset bundle provided the volume she required and was comfortable for her hearing level.
• Upon successful installation of her new Wireless ADA headset bundle Sheila was able to hear customers clearly and with sufficient volume.

Rhonda did not experience any further issues when communicating on the phone.  She was able to resume her conference calls and was now able to hear better.

Background

• Subject: Robert M.
• Environment: Normal Office
• Uses Hearing aids: YES (but not with phone)

Subject Issues

Robert works as a Financial Consultant for a financial firm.  Robert spends 4-5 hours per day on the phone.  His main issue was finding a hands-free headset that had she could use all-day long and provide sufficient volume for her level of hearing loss.

His employer switched phones systems to a new Unified Communications (UC) platform using Voice over IP (VoIP).  Upon switching from a traditional telephone system to the new VoIP system he found it more difficult to communicate with clients.  Robert’s main issue was that he could no longer hear clients conversations as clear as before and he could not get enough volume from the new VoIP telephone.  Making matters worse was the new “open” floor plan implemented at his workplace only made matters worse. This open floor plan allowed for multiple co-worker conversations to interfere with his ability to hear his customers.

His employer’s I.T team spent several months troubleshooting his phone, workstation and multiple headsets to no avail.

Solution

An initial phone assessment was conducted with Robert and a I.T. Analyst.  An action plan was put in place to address the issues.

• After the initial assessment a Wired ADA Headset bundle was shipped to Robert
• A specialist worked with his I.T. specialist over the phone to setup his equipment
• After determining that his VoIP phone system was incompatible with the available ADA solutions the IT specialist installed a regular phone
• Upon successful installation of his new Wired ADA headset bundle Robert was able to hear customers clearly and with sufficient volume.

Robert did not experience any further issues when communicating on the phone.